We strive, wherever possible, to ensure despatch of orders within 48 hours of receiving them – not including Sundays or holidays. Postage charges are based upon weight of items.

In the event of us being unable to deliver an order it will be left with a neighbour or the nearest post office; larger items will be returned to the nearest Parcelforce depot and redelivery will be arranged.

Our shipping costs vary based on the weight of your order. If you are placing a large order, and shipping costs are higher than you expected, please do send us an email or phone us. We may be able, based on the specific items you're ordering, to give you a partial refund on the shipping costs. In exceptional cases, within Greater London, collections can be arranged.